Shipping Policy – ÈLEANORA

1. Processing Time

Orders are processed within 2–5 business days. Custom or made-to-order pieces may require additional time.

2. Shipping Methods

We offer standard and express shipping options. Shipping carriers may include UPS, DHL, FedEx, or USPS depending on destination.

3. International Shipping

International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

4. Tracking

Once shipped, customers will receive a tracking number via email.

5. Delivery Delays

ÈLEANORA is not responsible for delays caused by carriers, weather, customs, or unforeseen circumstances.

6. Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses.

7. Lost or Stolen Packages

Once a package is marked delivered by the carrier, ÈLEANORA is not liable for theft or loss. Please contact the carrier directly for claims.

8. Contact

Shipping inquiries can be directed to: contact@eleanoradiamonds.com