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ABOUT
POLICIES
CUSTOMER SERVICE
Welcome to ÈLEANORA. These Terms and Conditions outline the rules and regulations for the use of our website and services.
By accessing this website, you accept these Terms and Conditions in full. If you disagree with any part, please discontinue use immediately.
Unless otherwise stated, ÈLEANORA owns all intellectual property rights for the content on this website,
including images, product designs, branding, graphics, text, and layout. You may not reproduce, distribute, or use any content
without prior written authorization.
We strive to display accurate information about our jewelry products, including materials, stones, pricing,
and availability. However, errors may occur, and ÈLEANORA reserves the right to correct any inaccuracies at any time without prior notice.
All prices listed on the website are in USD unless stated otherwise. ÈLEANORA reserves the right to adjust
prices at any time. Payments must be completed through approved payment methods. Fraudulent transactions will be investigated and
may result in order cancellation.
Shipping timelines provided on the website are estimates. ÈLEANORA is not responsible for delays caused by
carriers, customs, or external factors. Customers are responsible for providing accurate shipping information.
Due to the personalized and delicate nature of our jewelry, returns and exchanges may be limited.
Please refer to our Returns Policy for complete details. Custom-made, engraved, or altered pieces are final sale unless defective.
ÈLEANORA provides warranty coverage for manufacturing defects. Damage caused by misuse, accidents, improper handling,
or unauthorized repairs is not covered.
Customers may be required to create an account to complete purchases. You are responsible for maintaining the
confidentiality of your login credentials and for all activity that occurs under your account.
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent
to our data practices.
Users agree not to misuse the website by attempting to hack, overload servers, spam, copy content, or engage
in fraudulent activities.
ÈLEANORA is not liable for any indirect, incidental, or consequential damages resulting from use of the website
or purchase of our products. All items should be used and worn responsibly.
These Terms and Conditions are governed by the laws of the State of Texas, USA. Any disputes will be resolved
through mediation or arbitration in accordance with local regulations.
ÈLEANORA may revise these Terms and Conditions at any time. Continued use of the website represents acceptance
of updated terms.
For questions or concerns regarding these Terms and Conditions, please contact us at:
contact@eleanoradiamonds.com